How to Submit an Online Application for Day Care Services: Step-by-Step Guide

On the Social Portal of the Ministry of Social Policy – soc.gov.ua – you can submit applications for social services online without visiting institutions in person. Using the day care service as an example, let’s break down how it works step by step.

What is Day Care?

Day care is a social service providing support for individuals who have partially or completely lost the ability to care for themselves. This service is intended for people who require assistance in daily life.

Eligible recipients include:

- Elderly individuals, particularly those with cognitive impairments;

- People with disabilities;

- Individuals with illnesses that limit their self-care abilities;

- People with severe medical conditions, even before disability status is officially recognized.

Day care services may include assistance with meals, personal care, rehabilitation, and psychological support.

How to Access the Service

You can apply either by contacting your local social protection office in the community or online through the Ministry’s Social Portal. The remote application process offers key advantages: it saves time, eliminates the need for travel and queues, and allows you to track your application status in your personal account.

1. Go to soc.gov.ua or use the direct link, then log in to your personal account using your preferred method — Qualified Electronic Signature (QES), BankID, or Diia.Pidpis.

2. Navigate to the "My Applications" → "Applications" section and click "Submit New Application."

3. Select the "Applications for Social Services" subsection, fill in the required details, and choose the service.

4. Attach scanned documents if needed.

5. Review the application and sign it with your electronic signature (QES).

6. Done! You can track the application status in your personal account.

Important: If you don’t have an electronic signature but need assistance, you can fill out a quick request form on the portal’s homepage without logging in. Such requests can be submitted not only for yourself but also for another person – a relative, neighbor, or anyone in need of social support. If you know someone who requires help, you can provide their details – specialists will review the request and assess their situation and needs.

Reminder: Families with children and those planning to foster a child have access to a range of online services – more details via the link.

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