How to Restore a Lost Pension Certificate?

For every pensioner, a pension certificate, which confirms the fact of pension entitlement, is an important document required, in particular, for receiving benefits. For example, for public transportation or, in some cases, for obtaining discounts in retail chains or pharmacies. What should you do if this document is lost?

Here’s how it works: if a pension certificate is lost, it can be restored online or offline. Choose one of the following methods:

1. Visit the nearest service center of the Pension Fund of Ukraine (the list of regional service centers can be found via the link).

You will need to bring your passport, a certificate of tax identification number (TIN), and fill out an application for the issuance of a pension certificate. A color photo (3x2.5 cm) must be attached to the application.

After processing (approximately within a month), the pension certificate will be issued at the service center specified in the application. If desired, the pension certificate can be issued in electronic form (e-pension certificate) without a paper version, for display in the "Diia" mobile app. The electronic version of the pension certificate on the Diia Portal has the same legal force and validity period as the physical pension certificate.

2. Apply online – through the personal account on the Pension Fund’s e-services web portal.

Follow the link to the portal, click the "Login" button at the top, and log in (the portal allows authorization through multiple methods, so choose the most convenient one for you – using a qualified electronic signature (QES), Diia.Signature, or another available option).

Then:

• In the left sidebar, click on the section "Regarding Pension Provision";
• Select "Application for Issuance of a Pension Certificate";
• Review the provided instructions;
• In the "Pension Fund Authority" tab, select "Main Department of the Pension Fund in your region";
• Fill in the required fields of the form and upload scanned copies of documents (TIN, passport, photo, and a sample signature in black ink);
• Consent to the processing of personal data and submit the application;
• Review the entered information and send the application to the Pension Fund.

Note: The size of each file (scanned copy) should not exceed 1 MB; acceptable formats are JPG, JPEG, or PDF. Documents with more than one page must be attached as a single file. Name each file according to the type of document it contains.

Additionally, the application must specify which service center is convenient for you to pick up the issued certificate.

A step-by-step video guide is available via the link.

3. Using the "Pension Fund" mobile app

After downloading and installing the app, select the "To the Pension Fund" tab, then the "Communications to the Pension Fund" section, and finally "Application for Issuance of a Pension Certificate."

Then follow the same steps as required for applying through the Pension Fund portal.

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